1. Listen to what people are saying Twitter is a great tool to find out what people are saying about your company, products, or services.  Some free tools made available to you are:

You may have noticed in your Google Analytics some new features, some of which are in "beta" (which in Google terms pretty much means they're stable.  Remember how long Gmail was in beta for?).  One of these new features should appear in the top right hand corner of your reports called "Advanced Segments".

I'm a big fan of Quicksilver, an application launcher for the mac (that's really an understatement, because you can do a so much more than just launch applications, but I digress).  So when I came across this Firefox plugin called Ubiquity the other day, I became immediately excited.  Ubiquity is like Quicksilver for the web.  It allows users to tell the browser, through language, what they want to do.  What does this mean exactly?  Check out the video below: